If you no longer have access to your account or the account holder’s email address, please submit a request by opening a support ticket.
To verify your identity and assist you as quickly as possible, our team will need to confirm that you are the rightful account holder. Please provide the following information when submitting your request:
User name and Domain name associated with the account
Current Email address
New Email address you wish to use
Proof of Identity: Verification documents such as a driver’s license, certificate of incorporation, or similar. You will be asked to submit these securely via the Yoti app through a separate email.
Providing this information will help us process your request efficiently and securely.