1. What is Two-Factor Authentication (2FA)?
Two-factor authentication (2FA) adds an extra layer of protection to your account. It requires you to verify your identity through two steps:
- Your regular password.
- A secondary verification code sent either to your email or generated through an authenticator app (like Google Authenticator).
2. What are my 2FA options at Yeggo?
We offer two options for 2FA:
- Authenticator App 2FA: You’ll receive a time-based code via an authenticator app, which provides added security. At this time, the option with an an authenticator app is not available in the current version of our service.
- Email-based 2FA: A one-time code will be sent to your registered email address every time you log in.
Email-based 2FA is set up automatically.
3. Can I disable 2FA if I lose access to my account?
If you lose access to your 2FA device, we can assist you with disabling 2FA to regain access to your account. This is a manual process and documents may be required. Please contact our support team for help.
4. Who can I contact if I need help with 2FA or security features?
If you need assistance setting up 2FA, or any other security feature, our support team is here to help. Feel free to reach out to us via [support contact details].
5. What other security options are available at Yeggo?
In addition to enabling two-factor authentication (2FA), we recommend implementing the following security measures to further protect your account:
- Use Strong Passwords: Make sure your password is unique, complex, and difficult to guess. A password manager can help generate and securely store strong passwords.
- IP Whitelisting: For added protection, we offer IP Whitelisting, which restricts account access to specific, pre-approved IP addresses. This feature is ideal if you connect from the same static IP address. However, if you use a dynamically-assigned IP address (common for most home internet users) or require access while traveling, IP Whitelisting may not be suitable, as your IP can change.
If you have any questions or need assistance enabling IP Whitelisting, please feel free to contact our support team.
6. What is Registry Lock, and how does it help secure my domain?
Registry Lock is a service that prevents unauthorised changes to your domain settings, such as transferring your domain to another registrar without your consent. This is a paid service available for certain domain extensions, such as .com.
When Registry Lock is enabled:
- Any changes, including transfers or DNS settings, require manual authorization from you, adding an extra layer of security to ensure no one can hijack your domain.
Please contact us if you have any questions about the Registry Lock service.